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NDIS: Feedback, Compliments and Complaints Policy
At Hosanna Community Care, we value your voice. Whether it's a suggestion, compliment, or concern — we want to hear from you. This policy explains how you can give feedback and how we handle complaints to improve our services.

What This Policy Is About

  • Listening to your feedback.
  • Responding to complaints fairly and quickly.
  • Using your input to improve our services

How You Can Share Feedback or Make a Complaint

You can contact us in any of the following ways:

You can also provide feedback anonymously if you prefer.

What Happens Next

  • We’ll acknowledge your complaint within 2 business days.
  • We aim to resolve complaints within 21 days.
  • You will be kept informed throughout the process.
  • Your information will stay private and confidential.

What If You Need Help?

  • We can help you lodge your feedback.
  • You can also contact an independent advocate for support:
      https://disabilityadvocacyfinder.dss.gov.au/disability/ndap/
  • You may also contact the NDIS Commission directly:
      Phone: 1800 035 544 | TTY: 133 677

No Negative Consequences

Giving feedback — even if it’s a complaint — will never affect the services you receive.

Hosanna workers cannot accept money, gifts, or commissions that could affect their work. We do not give or receive referral fees.

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