Hosanna Health Care with Provider Number
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Personalised guidance. Empowered independence.
At Hosanna Community Care, we provide expert capacity building services designed to empower NDIS participants to navigate their supports with confidence, independence, and clarity. Whether you’re connecting with services for the first time or building toward long-term recovery, our experienced and bilingual team is here to walk alongside you.
We proudly offer:
  • Support Coordination Level 1
  • Support Coordination Level 2
  • Support Coordination Level 3
  • Psychosocial Recovery Coaching

Each service is tailored to your plan, your preferences, and your goals, ensuring you stay in control while we support you every step of the way.

Our Support Coordination services focus on building a strong foundation, helping you understand your plan, connect with the right local providers, and establish a network that aligns with your goals. As your needs evolve, our coordination services provide a more comprehensive level of guidance, assisting with service coordination, problem-solving, and ongoing monitoring to ensure your supports continue to work effectively for you. Wherever possible, we’ll match you with a bilingual coordinator who speaks your language and understands your cultural background, so your support always feels personal, empowering, and easy to navigate.

Psychosocial Recovery Coaching

Specialist mental health support that’s person-centred and recovery-focused.

Our Recovery Coaches provide ongoing, tailored support for people living with psychosocial disability. Each coach brings deep mental health knowledge or lived experience, which allows for greater understanding, connection and trust.

We support you to:

  • Understand and manage your psychosocial challenges
  • Create and work toward recovery-oriented goals
  • Coordinate both NDIS and mental health supports
  • Strengthen daily routines and community connections
  • Build resilience, skills, and long-term independence
  • Involve your broader support network for holistic care

A Recovery Coach will take time to truly understand you and your journey, so your support is not just professional, but personal.

Ready to take control of your journey?

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How We Help
Addressing Complex Barriers
Our specialist support coordinators assist participants in overcoming barriers that may hinder their ability to access essential supports. This involves:
  • Identifying and understanding challenges affecting the participant’s support access.
  • Exploring and trialing solutions to remove these barriers.
  • Establishing a structured approach to prioritizing immediate and long-term support needs.
Designing a Service Plan for Complex Support Needs
In cases where a participant requires a tailored service plan, our team will:
  • Develop a broad support network, including both NDIS-funded and informal/community supports.
  • Ensure all services work effectively and cohesively to support the participant’s goals.
  • Facilitate communication and collaboration within the participant’s support network.
  • Assist in resolving unexpected challenges and ensuring service consistency, especially in crisis situations.
  • Once the service plan is in place, our specialist support coordinators will support the participant and their network in implementing it successfully.
Who Provides Specialist Support Coordination?
Specialist Support Coordination is delivered by experienced professionals with the qualifications and expertise necessary to address complex support needs and risk factors. At Hosanna Community Care, our specialist support coordinators are committed to providing personalized, expert guidance to help participants navigate their NDIS plans with confidence.
 

For more information on Specialist Support Coordination, visit the NDIS website: Support Coordinators | NDIS. Support coordinators | NDIS

 
Support coordination activities by level
Support coordinators are generally expected (but not limited) to do the following activities for each level of support coordination.
Support Coordination Activities Level 1: Support Connection Level 2: Coordination of Supports Level 3: Specialist Support Coordination
Understand the plan Yes Yes Yes
Connect with supports and services Yes Yes Yes
Design support approaches No Yes Yes
Establish supports Yes Yes Yes
Coach, refine and reflect Yes Yes Yes
Report to the NDIA Yes Yes Yes
Build capacity and resilience No Yes Yes
Crisis: planning, prevention, mitigation and action No Yes Yes
Address complex barriers No No Yes
Design a service plan for complex support needs No No Yes

Reach out to our friendly team, and we will help determine which tier you qualify for.

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